Privacy Policy

Last Updated: June 14, 2026

Coinberx (“Coinberx”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have when using our website and mobile application.

1. Information We Collect

When you use Coinberx, we may collect the following types of information:

• Account information such as your name, email address, username, phone number, and authentication data.
• Identity verification information if required for compliance, security, fraud prevention, or account verification.
• Transaction and financial activity data such as deposits, withdrawals, cryptocurrency wallet activity, trading history, balances, and order history.
• Technical information such as IP address, device type, operating system, browser type, app version, log data, crash data, and security records.
• Communication data such as support requests, messages, complaints, and feedback you send to us.
• Usage data such as pages visited, features used, login activity, session information, and interactions with our platform.

2. How We Use Your Information

We use your information to:

• Create, manage, and secure your Coinberx account.
• Provide cryptocurrency exchange, wallet, account, support, and platform services.
• Process deposits, withdrawals, trades, transfers, and related account activities.
• Detect, prevent, and investigate fraud, unauthorized access, abuse, suspicious activity, and security incidents.
• Comply with legal, regulatory, tax, accounting, anti-money laundering, and security obligations where applicable.
• Improve our website, mobile application, user experience, performance, and reliability.
• Communicate with you about your account, security alerts, service updates, support requests, and important notices.

3. Legal and Compliance Use

Because Coinberx may provide cryptocurrency-related services, we may retain and process certain account, transaction, security, and identity-related information where necessary to comply with applicable laws, regulations, dispute resolution, fraud prevention, and platform security requirements.

4. Data Sharing

We do not sell your personal data.

We may share information with:

• Service providers that help us operate hosting, infrastructure, analytics, security, customer support, payment, verification, or technical services.
• Legal, regulatory, law enforcement, or government authorities when required by applicable law or valid legal request.
• Security, fraud prevention, and compliance partners where necessary to protect users and the platform.

5. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. Data transmitted between the app, website, and our servers is protected using HTTPS/TLS where supported.

However, no online service can guarantee complete security. You are responsible for keeping your login credentials secure and for immediately notifying us of any unauthorized account activity.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including account management, security, dispute resolution, legal compliance, fraud prevention, and financial recordkeeping.

Some transaction, compliance, security, or legal records may be retained even after account deletion where required by law, regulation, legitimate security needs, or dispute resolution obligations.

7. Account Deletion and Data Requests

You may request account deletion or personal data-related assistance by contacting us at: support@coinberx.com

You may also visit: https://coinberx.com/delete-account

After receiving your request, we may need to verify your identity before processing it. Some records may be retained where legally required or necessary for security, fraud prevention, financial records, or dispute resolution.

8. Cookies and Similar Technologies

Coinberx may use cookies, local storage, session storage, and similar technologies to keep you signed in, secure your account, remember preferences, analyze performance, and improve the platform.

9. Children’s Privacy

Coinberx is not intended for children. Users must meet the minimum age required by applicable law to use cryptocurrency-related services. We do not knowingly collect personal data from children.

10. International Data Processing

Your information may be processed and stored on servers located in different countries depending on our hosting, infrastructure, and service providers. We take reasonable measures to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date. Continued use of Coinberx after changes means you accept the updated Privacy Policy.

12. Contact Us

For privacy-related questions, account deletion, or data requests, contact us at:

support@coinberx.com